Refund policy
Effective July 20, 2026.
MYGORP Supply is operated by MYGORP LLC. We accept eligible return requests within seven calendar days after the carrier's recorded delivery date.
Buyer’s-Remorse Returns
To qualify for a buyer’s-remorse return, the product must be unused, uninstalled, undamaged, complete, and suitable for resale. It must be returned with its original retail packaging, parts, manuals, accessories, and other included materials. The retail packaging may have been opened, but it must be included and completely undamaged.
Buyer’s-remorse returns that do not satisfy these requirements will not qualify for a refund.
Starting a Return
To request a return, contact us within seven calendar days after the carrier's recorded delivery date:
- Contact form: available through the Contact Us page on our website
- Email: info@mygorp.com
- Phone: (337) 422-4848
Customer-service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding holidays.
Please do not send a product back before receiving return authorization and return instructions from us. After authorization, the return must be postmarked within three calendar days. Products sent without authorization or postmarked after that period may not be accepted.
Approved returns should be sent as instructed to:
MYGORP LLC
9207 Romules Rd.
Abbeville, LA 70510
Return Shipping
Customers are responsible for the cost and risk of return shipping for buyer’s-remorse returns. We recommend using a trackable shipping service and retaining the receipt and tracking information.
If a return results from a product that arrived damaged, defective, incorrect, or incomplete, MYGORP Supply will provide a prepaid return label when a return is required or provide another appropriate resolution.
We do not charge a restocking fee.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery. Contact us within seven calendar days after the carrier's recorded delivery date if a product arrives damaged, defective, incorrect, or incomplete.
We may request photographs of the product and packaging, serial numbers, or other reasonable information needed to evaluate the issue. Depending on the circumstances and product availability, we will provide a replacement or a refund. When MYGORP Supply requires the product to be returned, we will pay the necessary return-shipping cost.
If we issue a refund for a product that arrived damaged, defective, incorrect, or incomplete, the refund will include the product price, applicable sales tax, and any shipping charge associated with that product.
Our return policy is separate from any warranty that may be offered by a product's manufacturer. After our seven-day reporting period, customers may need to contact the manufacturer directly regarding any available warranty coverage. MYGORP Supply does not guarantee that every product includes a manufacturer warranty.
Refund Amounts and Timing
After receiving a return, we will inspect it and notify you whether the refund is approved or denied within three business days.
An approved buyer’s-remorse refund will include the product price, the original outbound shipping charge associated with the returned product, and applicable sales tax. The customer’s return-shipping expense is not refundable.
We will issue an approved refund to the original payment method within three business days after approval. Your bank, credit-card issuer, or other payment provider may require additional time to process and post the refund.
If a return does not satisfy the eligibility requirements or fails inspection, we will notify you, and no refund will be issued.
Exchanges and Replacements
We do not offer buyer’s-remorse exchanges. To obtain a different product, return the eligible product under this policy and place a new order.
Replacements may be provided separately for products that arrive damaged, defective, incorrect, or incomplete.
Order Cancellations
You may request cancellation at any time before the order ships. Contact us as soon as possible; although we will make reasonable efforts to honor the request, we cannot guarantee cancellation after fulfillment has begun.
There is no cancellation fee. If cancellation succeeds after payment has been collected, we will issue a full refund to the original payment method within three business days. If the order has already shipped, it must be handled under the applicable return provisions after delivery.
Contact Us
Questions about returns, refunds, or cancellations may be directed to:
MYGORP Supply, operated by MYGORP LLC
9207 Romules Rd.
Abbeville, LA 70510
Email: info@mygorp.com
Phone: (337) 422-4848
Customer-service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding holidays.